FAQs
RAWFIE FAQs
Welcome to the RAWFIE FAQs page! Below you'll find answers to common questions about our products, services, and policies.
General Questions
1. What is RAWFIE?
RAWFIE is a premium clothing brand specializing in high-quality t-shirts for men and women. We focus on delivering comfortable and stylish apparel tailored to modern tastes.
2. Where is RAWFIE based?
Our store address is located at Havenwood Dr, Mississauga, ON L4X 2M5, Canada. We primarily target customers in the USA.
Orders and Shipping
3. How do I place an order?
Visit our website, browse our collection, and add your favorite items to the cart. Proceed to checkout and follow the instructions to complete your purchase.
4. Do you ship internationally?
Currently, we focus on shipping to the USA. For other countries, please contact us at rawfieofficial@gmail.com for more details.
5. How long does shipping take?
Orders typically take 5-7 business days to arrive. However, shipping times may vary depending on your location and during peak seasons.
6. Can I track my order?
Yes! Once your order is shipped, we’ll provide a tracking number via email.
Returns and Refunds
7. What is your return policy?
We accept returns within 30 days of purchase if the items are unused, unwashed, and in their original packaging.
8. How do I request a refund?
Contact us at rawfieofficial@gmail.com with your order details and reason for return. Once approved, refunds will be processed within 7-10 business days.
9. Are there any items that cannot be returned?
Yes, sale items and customized t-shirts are non-refundable.
Product Information
10. What materials are your t-shirts made of?
Our t-shirts are crafted from high-quality cotton blends for maximum comfort and durability.
11. How do I care for my RAWFIE t-shirts?
We recommend washing your t-shirts in cold water with similar colors and air-drying them to maintain their quality.
12. Do you offer custom designs?
Currently, we don’t offer custom designs, but stay tuned for future updates!
Sales and Promotions
13. Do you have ongoing sales?
Yes! Check out our website regularly for our "Big Sale" offers and exclusive discounts.
14. Can I use multiple discount codes on one order?
Unfortunately, only one discount code can be applied per order.
Customer Support
15. How do I contact RAWFIE for support?
You can email us at rawfieofficial@gmail.com. Our team will get back to you within 24-48 hours.
16. What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 6 PM (EST).
If you have any other questions, feel free to reach out! We’re here to help make your RAWFIE experience the best it can be.